RETURNS AND REFUNDS

We will happily exchange an item for you if required. We understand that sometimes people order the incorrect design or there may be a fault with the product. All products being returned need to have the packaging and NOT be used nor washed. If you wish to return or exchange an item, please contact us indicating the reason for the return and stating your order number.

Returns or refunds do NOT include the shipping cost as we can’t get that back from the postal or courier service. Sorry. Even if you received ‘free shipping’ on your order, we still have to pay the postal or courier service. Refunds do not include the shipping fee that we have paid on all orders.

Refunds will be issued to the original payment method and will only be processed once we have received the returned item and deemed it to be in it’s original condition.

Deakin Beach Art Australia Pty Ltd must be notified of the product issue within 30 days of the delivery date.

We agree to replace any product that is deemed to be a manufacturing fault or a distribution error made by us. However, we can’t always guarantee availability of the products you would like to exchange. In this instance a Deakin Beach Art customer service representative will assist you in finding an alternative style. If you are unable to find an alternative style a credit note will be issued.

Returned Deakin Beach Art products that have been worn, damaged or altered from their original state will not be exchanged and will not be returned to the customer.

If the wrong size is ordered by you and you require an exchange, additional postage and handling charges will apply.

If returning an item that was purchased on our website, it is the sole responsibility of the buyer to ensure it is returned to us by the most reliable and preferred method of postage (registered post).

The cost of return shipping is at the customer’s expense and is non-refundable, unless in the case of our error in shipping an incorrect or faulty product to you.